Updates to First Bus app

May 21, 2026

A man's hand is shown holding a mobile phone while standing next to a bus

Some customers may be experiencing issues with the First Bus app following a recent update. These can include problems logging in, accessing tickets, or using certain features.

First Bus has advised that the update is being rolled out in stages, and some disruption is expected while improvements are being made.

If you are affected, support and the latest guidance are available on the First Bus help page including FAQs and a webform to report issues directly.

We appreciate your patience while these issues are being resolved.

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