frequently asked questions

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ticketing

From any of the machines situated around the car park. You can pay with coins or use your credit or debit card and a receipt will be given. No change is given from the machines and notes are not accepted.

can I purchase my ticket on the bus?

No, you cannot buy tickets on the bus, they must be purchased before boarding.

how do I use the daily ticket?

The daily ticket has two parts;

Top section - you display in your car windscreen;

Bottom section - you show to the bus driver who issues each passenger travelling with you a ticket that must be retained at all times;

The retained ticket will give unlimited use of the service for the day of issue including unlimited travel between all park & ride stops.

what should I do if there is a problem with the ticket machines?

Phone 02392 688290 for assistance.

how can I purchase a weekly, monthly or annual smartcard?

You can go to our online smartcard portal to register for a card.  This will be posted directly to your home address in up to 5 working days

From the Ticket Vending machine in the park & ride building using a credit or debit card, your smartcard will be issued instantly from the machine ready to use

You can top up your smartcard using both online and machine options;

With a smartcard there is no need to display a ticket in the windscreen because your registration number is held electronically;

You touch the card against the smart ticket machine when you get on the bus, this validates and activates the card;

The bus driver will issue each of the passengers travelling with you a ticket that must be retained at all times. This ticket will give unlimited use of the service for the day and unlimited travel between all park & ride stops.

Any vehicle parked in contravention of car park regulations risks the issue of a Penalty Charge Notice.  This includes using the car park without appropriate payment being made.

 

park & ride service

can I walk up and use the park & ride?

Yes, you can walk to the park & ride and then pay by using the methods above.

can I use my concessionary fare pass on the park & ride?

Holders of a Free Travel Bus Pass are not able to use their bus pass on the park & ride service.

are the buses fully accessible?

All buses feature a large entry door, step-free entrances that can be lowered to kerb height, fold out ramps, wide step free gangway, a dedicated space for wheelchair users and priority seating for people with reduced mobility.

is there real time passenger information?

Yes, real time passenger information is provided to tell you the time of the next bus. There are displays inside the terminal building, outside the building under the canopy and at the bus stops.

do the buses have visual and next stop announcements?

Yes they do, the buses have a media screen.  This shows the name of the next bus stop and an audio announcement will be made of the next bus stop name too.

do the buses have CCTV cameras?

The buses have CCTV cameras fitted to help keep passengers and drivers safe. The provisions of the Data Protection Act 1988 are observed in relation to the use of CCTV in vehicles.

does the car park have CCTV and good lighting?

For the visitor's safety the car park has CCTV and excellent lighting.

do the buses have WiFi?

There is free WiFi on all of the buses and it's easy to use;

Once you sign up to the free WiFi on your device the connection is automatic;

Set your network name (SSID) to 'first-Wi-Fi'

Open your web browser; (eg Internet Explorer) then follow the on-screen instructions

Click 'Use your Free WiFi' to browse the internet, or select 'Ticket sales' or 'Timetables'.

can my dog come with me?

Except in the case of a disabled person accompanied by an assistance dog, a guide dog or a learning dog, the carrying of dogs is permitted only at the discretion of the driver and Portsmouth City Council officials.

All dogs are carried free and at the owner’s risk.

are standing passengers allowed on the buses?

No, for safety reasons, because the bus goes via the M275.

can I take luggage on the bus?

Yes, luggage is carried free of charge at the driver’s discretion, provided it does not occupy any part of a seat, inconvenience other customers and does not block a gangway or exit;

what should I do if I leave property on the bus?

Any passenger finding property left on a vehicle by another passenger should hand it to the driver;

The lost property will be held at the First Hampshire & Dorset, Hoeford. If not claimed lost property will be disposed of after one month. The contact number is 01329 234 373.

Perishable property may be destroyed or disposed of within 48 hours if not claimed, or disposed of at any time if it becomes a health & safety matter.

who operates the bus service?

First Hampshire & Dorset operate the service under contract to Portsmouth City Council.

how many car parking spaces are there?

There are 663 car parking spaces.

how many disabled and parent & child spaces are there?

There are 3 disabled parking spaces and 8 shared disabled & parent and child parking spaces all located close to the park & ride building.

is there a height barrier installed at the park & ride car park?

Yes. It is 2.1m (6' 11") but is very rarely down. Please check our homepage or Twitter, we will post an update if the height barrier is down.

If you have a large vehicle that takes up more than one space, you will have to purchase a ticket for every space used. Motorhomes and minibuses can enter the site when the height barrier is not in use.

does the park & ride have electric charging points?

There are two signposted spaces fitted with electric charging points located close to the park & ride building and charging is free;

when is the park & ride site open?

The Park and Ride operates every day of the year except Christmas Day and News Years Day. Site gates are opened and closed at the following times:

Mon to Fri - 6:30 am – 8:00 pm
Saturdays - 7:30 am – 8:00 pm
Sundays - 8:30 am – 6:45 pm

what if I return after the car park is closed?

The car park closes 60 minutes after the last bus gets back. You should call 023 9282 4244 if you require any assistance. Any cars not removed by the closing time will be issued with a Penalty Charge Notice.

can I park my car or bicycle at the park & ride sites without using the bus?

You can park your car or bicycle at the park & ride site as long as you pay and obtain a ticket to use on the bus service;

If you have purchased a smartcard you must get it validated by touching the card against the smart ticket machine on the bus. If you don't, your card will not be activated and your car registration number will not be registered and you may receive a Penalty Charge Notice.

can I park my car at the park & ride site and then cycle into town?

If you purchase a park & ride ticket you can park your car at the park & ride site and use your bicycle or hire a Brompton bike to reach your intended destination.

If you have purchased a smartcard you must get it validated and activated by touching the card against the smart ticket machine on the bus. If you don't your card will not be activated and your car registration number will not be registered and you may receive a Penalty Charge Notice.

can I take my bicycle on the bus?

You can only take a foldable bicycle on the bus due to space restrictions.

are there toilets in the terminal building?

Yes, there are fully accessible toilets and baby changing facilities.

is there a place to buy refreshments in the terminal building?

A vending machine is available.

what facilities are in the terminal building?

The terminal building has Ticket Vending Machines to buy smartcard tickets. There is a heated waiting area that is well lit, covered by CCTV and with a large screen information display.